Support

We try to do everything to give you the best service. If you have any questions or you face any issues you can reach us by email, telephone and as well through remote support. With remote support we can, after you give us authorisation, temporarily take over your computer to solve any issue or to show you something.
To use this service, you first need to download the next file:
Download file
Save the file, run it and send us the ID number for the remote session that will appear in the remote support window.

Note: If you want to receive a remote support, you must first set an appointment with our staff by sending an email to: info.nl@codimg.com

System requirements

Recommended requirements

Operating System: Windows 10/ 8.1 / 8 / 7 SP1 (all versions 32 or 64 bits).

Hardware:

  • RAM Memory: 8GB
  • Processor: Intel © Core i7 or equivalent
  • Video memory: 512MB dedicated memory (not shared with general RAM)
  • Screen resolution: 1920 x 1080
  • At least 300MB free hard disk space to install the program

Codimg on Mac operating system

In case you need to run Codimg on your Mac OS, it is necessary to previously install an emulation software, such as: Boot Camp© (this software is already included in Mac OS X from Leopard v10.5), Virtual Box© or tools with commercial license as: Parallel Desktop© or VM Ware Fusion©,

Once the emulation tool is installed, it is necessary to install Windows (preferably Windows 7 or 8 of 10) and then install Codimg on the Windows side.

Minimum requirements necessary to…

– Using hard disk video camera and USB Digitizer (e.g. AVerMedia Live Gamer Portable)
1x USB2 or USB3 port.

– Using hard disk video camera and USB Digitizer (e.g. Hauppage USB Live-2)
1x USB2 or USB3 port.

– Using video cameras via FireWire: 1x FireWire port (IEEE1394) or 1x PCMCIA (Express card) free Slot to add external FireWire Port

– Using video cameras via FireWire: 1x FireWire port (IEEE1394) or 1x PCMCIA (Express card) free Slot to add external FireWire Port.

– 1x HMDI (recommended) port or 1x VGA port
– Computer hard disk or external hard drive USB2 or USB3 can be used to store videos.

Minimum requirements

Operating System: Windows 10/ 8.1 / 8 / 7 SP1 (all versions 32 or 64 bits).

Hardware:

  • RAM Memory: 4GB
  • Processor: Intel© Core 2 Duo 2 GHz or similar
  • Video memory: 256MB dedicated memory (not shared with general RAM)
  • Screen resolution: 1366 x 768
  • At least 300MB free hard disk space to install the program

Codimg cannot
be installed directly
onto Mac OS